17th
Apr
Hotel Management Interview Questions

Hotel Management Interview Questions

  • Anu Chatterjee
  • 17th Apr, 2021
  • 1049 Followers

Hotel Management Interview Questions

1) What is hospitality in hotel industry?

Hospitality is actually one facet of the service industry. It primarily involves addressing customer satisfaction and catering the needs of guests. This can be addressed by dealing with issues such as lodging, amenities and travel arrangements.

2) What are different types of accommodation?

3) What is Check-In and Check-Out process in hotel?

4) What do you know about revenue management?

5) List different types of rooms exist in a Hotel?

Different types of rooms exist in a Hotel are listed below:

  1. Single: A room assigned to one person. May have one or more beds.
  2. Double: A room assigned to two people. May have one or more beds.
  3. Triple: A room assigned to three people. May have two or more beds.
  4. Quad: A room assigned to four people. May have two or more beds.
  5. Queen: A room with a queen-sized bed. May be occupied by one or more people.
  6. King: A room with a king-sized bed. May be occupied by one or more people.
  7. Twin: A room with two beds. May be occupied by one or more people.
  8. Double-double: A room with two double (or perhaps queen) beds. May be occupied by one or more people.
  9. Studio: A room with a studio bed, a couch that can be converted into a bed. May also have an additional bed.
  10. Cabana: A type of room faces water body, beach, or a swimming pool. It generally has a large balcony.
  11. Lanai: A room faces a landscape, a waterfall, or a garden.
  12. Suite: It is composed of one or more bedrooms, a living room, and a dining area. It is excellent for the guests who prefer more space, wish to entertain their guests without interruption and giving up privacy.
  13. Sico: It is a kind of multipurpose room, which can be used as a meeting room during the day and as a bedroom during the night. These rooms have special beds called Murphy Bed that can be folded entirely against a wall. This bed may or may not have headboard. The lower face of the bed which becomes visible after folding or placing upright, has a decorative wall paper, mirror, or a painting. After folding the bed, the room can accommodate sitting for five to ten people.
  14. Hollywood Twin Room: It is a room provides two single beds with a common headboard. If a need arises, the two beds can be brought together to form a double bed.
  15. Deluxe Room: A room available in Single Deluxe and Double Deluxe variants. Deluxe room is well furnished. Some amenities are attached bathroom, a dressing table, a bedside table, a small writing table, a TV, and a small fridge. The floor is covered with carpet and most suitable for small families.
  16. Duplex Room: It is composed of two rooms located on two different floors, connected with internal stairs.
  17. A standard hotel room: It is an elongated hotel room designed for two people, though some standard doubles can accommodate up to four.
  18. Secret rooms: A room accommodations that are hidden from everyone except those clued in to their existence.

6) Explain Sommelier, Spillage, Flatware, Cutlery And Hollowware.

Sommelier is the person who is in charge of serving the wine in a restaurant.

Spillage is a liquid falls by mistake.

Flatware are all forms of spoons and forks.

Cutlery are the knives, and other equipments which are used for cutting.

Hollowware items are made from silver or china.

7) What is OTA?

An over-the-air (OTA) update is the wireless delivery of new software, firmware, or other data to mobile devices.

8) What is a continuously rendered service?

Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction.

9) What is a concierge?

A concierge is an employee of a multi-tenant building, such as a hotel or apartment building, or resorts, who receives guests. They assist guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending nightlife hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance request), procuring tickets to special events, and assisting with various travel arrangements and tours of local attractions. Concierges also assist with sending and receiving parcels.

10) How do you deal with an unhappy customer?

Give Customers Validation

Give Attention to customers

Ask Questions

Make it Right

Evaluate their Expectations

Respond customer

Call cutomer

Apologize to customer

Listen to customer

Tell customers They're Right

Make the Customer Whole

Let Them Lead to a Solution

Don't Disagree Right Away

Use Their Insight

Be on Team

Find the Median Between Needs

Don't React First

11) What do you mean by customer satisfaction?

Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities.

12) Can you tell me names of top most hotels in India?

AHILYA FORT, MAHESHWAR

UMAID BHAWAN PALACE, JODHPUR

TAJ LAKE PALACE, UDAIPUR

SHER BAGH, RANTHAMBORE

TAJ SAFARIS, MADHYA PRADESH

THE ULTIMATE TRAVELLING CAMP, NAGALAND

JAWAI LEOPARD CAMP, PALI

OBEROI VANYAVILAS WILDLIFE RESORT, RANTHAMBORE

AMAN-I-KHAS, RANTHAMBORE

MARARI BEACH, MARARIKULAM

THE LEELA, GOA ELSEWHERE, GOA

SURYA SAMUDRA, KOVALAM

NEELESHWAR HERMITAGE, KASARAGOD

THE LEELA PALACE, BENGALURU

THE IMPERIAL HOTEL, NEW DELHI

ITC GRAND CHOLA, CHENNAI

THE OBEROI GRAND, KOLKATA

THE TAJ MAHAL PALACE, MUMBAI

13) According to you what is most important thing to become successful in Hotal management?

You should try to keep following things in mind to become successful in Hotal management:

Take Responsibility

Keep your guests safe

Keep an eye on those reviews

Generate great leads

Be a motivator for your hotel staff

Always focus on the big picture

Stay informed of industry trends and news

Spend time in the hotel

Early responsibility

Salary potential Diversity

Job satisfaction

Creative input

The chance to travel

A positive attitude

An eye for aesthetics

Time management and organization Proactivity

The ability to work under pressure

A creative approach to problem solving

Leadership

Communication

Inventory and revenue

Mistakes to avoid

How you need to operate

Optimising your online travel agent profile

Maintaining your reputation

Direct bookings websites

Channel managers

Remove manual processes

Resilience Initiative

Multitasking Adaptability

Compliance training

The hotel industry thrives on location

Give customers an innovative experience.

Be observant

Make decisions quickly Get out of the office Lead by example

Surround yourself with the right people

Measure and reward performance

Implement the right technologies

Dedication

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